Shipping policy

DELIVERY

Make sure that your delivery information is correct. If incorrect contact or delivery information has been entered, CTEK will not be liable for the failure of the order delivery. This information can include, but not limited to: last name, first name, address, zip code, city, telephone number and email address.

If you place more than one order in a single day, CTEK will try to gather these orders and process them in one shipment. We try to save you money on shipping charges when we can, however, if the first order has already been packaged, the orders will be billed and shipped as separate orders. To lower your shipping charges, try to place all of your orders at one time.

Shipping Methods

CTEK has shipping agreements with UPS, FedEx, and other truck freight carriers. We will choose the best carrier for your delivery unless you specify a particular company.

Damage Claims and Merchandise Shortages

It is your responsibility to verify that the delivered product is what you ordered and in good condition. This confirmation must take place at the time of delivery and be settled with the carrier.

If you have a claim for pilferage, damage, or loss, please file it with CTEK within 24 hours of discovery. Call us at (888)419-9759 in the United States and (309)-691-8789 for international locations. Make sure that you save all packaging to show representatives of the freight company.

Any claims of merchandise shortage must also be made within 24 hours of delivery. Before making a claim, make sure you haven't overlooked any packages, miscounted the items, or discarded products with packing materials.

Refusal

If you refuse an order without prior notification to CTEK, we may refuse it our dock or result in a restocking fee, along with applicable freight charges being billed to your account.

Condition of the Product

CTEK will happily replace any product that does not comply with the order or we will refund the purchase price. You must report any differences or errors and return the product to CTEK. We will then replace the product or issue a refund.

If the returned item is incomplete, dirty, or damaged, we will not accept it. Returns, exchanges, or complaints with products purchased on the website may not be returned to a physical retail store.